FREQUENTLY ASKED QUESTIONS (FAQ)
About Fireguards
Can my child get their hand through the bars of the fireguard?
The safest answer to this is "Yes" but first consider these following facts:
- You can teach a child not to touch a fire but it is impossible to teach a child NOT to trip and fall.
- The main cause of accidents with children under 5 is from tripping and falling.
- There are over 4000 of our fireguards installed all over NZ and we have NEVER heard from one parent stating that their child burnt themselves from touching the fire through the fireguard.
- Kids' arms are not that long. If you are still concerned that your child may be at risk then you can increase the size of the fireguard to compensate for this.
- 7 years ago we made a mesh-type fireguard. This allowed children to get their little toes and fingers into the fireguard and climb it. One customers comment was "Thanks very much, I now have a play gym around a hot burning fire".
Do the fireguards get hot?
Yes, but not hot enough to burn, as long as the fireguard is installed around the hearth (not on the hearth). Or if there is no hearth, we recommend a minimum clearance of 300mm from the front of the heater and 200mm from the sides. (Sometimes the fire hearth is very big - if so, you can revert to the "No hearth rule".
Do I measure from the wall or the skirting board?
If you are measuring from the wall (that is, you do not have a skirting board), subtract 20mm to allow for the hook that attaches to the wall, otherwise measure from the skirting board.
Can I store my fireguard away in the summer months?
Yes. Just undo a few bolts and the fireguard is dismantled into separate panels.
How does the fireguard attach to the wall etc?
Just screw the "screw eyes" into the wall and drop the attached hooks into the eye of the screw eye. (All wall attachments are supplied with the fireguard.) See the Fireguard installation instructions.
Do I have to attach the fireguard to the wall?
No, the fireguards are self-supporting but is recommended to use the wall attachments.
What is the gap between the bars?
The maximum gap size is 50mm (5cm).
Do you make curved fireguards to fit my curved hearth?
No, but usually the deluxe or standard guard shapes can be made to fit around a curved shape.
How heavy are your fireguards?
The average weight is around 17 kg.
How high are the fireguards?
750mm.
Do you have certain panel sizes?
For Custom-built Fireguards we make exactly the size you require. That is, if you need a size of 728mm we will make it 728mm - we do not round up or down. This means you get a snug fitting fireguard. The sides of the fireguard can also be different if needed.
Can I get an optional door in a Ready-made Fireguard?
Yes, but only panels listed "with door". If you require a door in another size, use the Custom Built section of the Fireguard page.
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About the optional Fireguard doors
Are the optional doors for the fireguards childproof?
The fireguard doors work on a lift up and pull out motion. This is usually too difficult for under threes to coordinate.
My fire is not in the center of my hearth?
We can offset the fireguard door to suit the position of your fire door. Please contact us when ordering the fireguard to arrange this.
Do I need the optional Fireguard door?
If you open the door of your fire and it swings past the front edge of the hearth, then the answer is most likely to be "yes". If you do not want the fireguard door then you have two options:
- When you refuel the fire you can detach the fireguard from the wall, slide it forward and then refuel.
- You can increase the size of the fireguard to allow for the fire door opening.
My fire door hinges on the left. What side does the optional fireguard door hinge on?
The fireguard door also hinges on the left. We have not found a fire with a right hand hinging door ever.
What size is the door?
720mm high x 630mm wide (unless otherwise stated.
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About the optional Fireside set
What side is the optional fireside set put on?
This is not permanently attached and can be placed on any of the panels.
What colour are the poker and scraper that come with the fireside set?
Powder coated black, the same as the fireguard - and yes, it is only $25.00.
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General FAQs
How long will it take until I receive my Custom-built Product?
Orders received between October and Febuary take 10 - 17 days.
Orders received between March and September take 21 - 28 days.
How long will it take until I receive my Ready-made product?
3 - 14 days (depending on stock levels).
How long will it take until I receive my Spark guard?
1 - 4 weeks (depending on stock).
Do I pay for freight?
There is no charge if you pick up the order from our Christchurch factory. Otherwise, there is a charge of $19.95 (incl GST) for freighting to anywhere in New Zealand.
Can I have a different colour to black?
Yes, but an extra fee is charged for this. The powder coating finish we use is of a textured style and is not available in any other colour except black. So we do not recommended the use of a gloss, satin or matt finish.
Are online payments on this site secure?
Yes, all transactions take place using the DPS service which runs on a totally secure server.
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